Question 1

HOW DOES THE DESIGN PROCESS WORK?

Accepted Answer

Once payment has been received, we will commence work on the design using the design details you have provided in the booking form. We will then send you a draft for you to check and once you are happy with the final design, we will start printing.

Question 2

CAN I BRING MY OWN DESIGN?

Accepted Answer

Yes, you are more than welcome to supply your own design. However, the design must be your own work or you must have permission to use it. We do offer signage design which is inclusive of your signage order. For apparel printing, there is a separate fee for design.

Question 3

HOW MUCH NOTICE DO YOU NEED FOR ORDERS?

Accepted Answer

For smaller events we require at least 2-3 weeks in advance. For larger events such as weddings, we require 4 weeks notice. This allows time for designing and printing your order. For last minute orders (orders placed with less than 2 weeks notice), there is a rush order fee that will apply. Please contact us directly to check for availability first. Once confirmed that we have the capacity, you can add the fee to your cart along with your order. For signage hire orders, this fee will be added to your invoice.

Question 4

WHAT IS THE WAIT TIME FOR ORDERS?

Accepted Answer

Once payment has been received, we will commence work on your order. For signage and apparel printing we require 2 weeks max for orders to be completed.

Question 5

HOW LONG CAN I HIRE AN ITEM?

Accepted Answer

Our hire period is 3 days. If you require more time you will need to pay for the additional time but this is subject to availability.

Question 6

CAN I HIRE ITEMS FROM OUTSIDE OF WELLINGTON?

Accepted Answer

No, unfortunately we do not offer hire outside of Wellington. We also do not allow our hired items to be taken outside of Wellington to avoid items potentially being lost or broken in transport.

Question 7

WHAT IS THE PAYMENT PROCESS FOR HIRED ITEMS?

Accepted Answer

For hired items, please fill in the booking form and we will be in contact if we have availability for that specific date. We will then send through an invoice and payment is to be made via bank transfer. Our bank account details are as follows:

Account Name: LV PRINTS
Account Number: 12-3142-0496375-00

Question 8

WHAT IF I RETURN AN ITEM LATE?

Accepted Answer

A late fee will apply for hired items that are returned late unless prior arrangements have been made with us. A late fee of $20 a day for every day it is late will apply, per hire item plus the cost of any subsequent hire orders that had to be cancelled due to the late return.

Question 9

WHAT IF I ACCIDENTALLY LOSE OR BREAK AN ITEM?

Accepted Answer

If hired item(s) are lost or broken, a replacement fee will apply. The fee will depend on the cost to replace the item.

Question 10

WHAT ARE THE COSTS FOR POSTAGE?

Accepted Answer

Cost for postage is dependent on the item ordered. We also use the tracked overnight courier service with NZ Post. You will have a tracking number emailed to you as soon as it is ready to be picked up.

Question 11

CAN I PICK UP MY ORDER?

Accepted Answer

We are based in Lower Hutt so if you would like to pick up, you are more than welcome. Postage fees are outlined at checkout. We also offer delivery for an additional fee for orders within Wellington.

Question 12

CAN I CANCEL MY ORDER?

Accepted Answer

For signage orders, orders can be cancelled up to 2 business days after payment is received. 
After 3-5 business days, a considerable amount of work will have commenced on the design – if a draft has been sent to the customer, but if we haven’t printed yet, we can offer a refund of half the full amount but if design work and printing has already commenced, we cannot offer a refund at all. 
For large events such as weddings, if there is a cancellation or postponement, your order can be postponed until a new date has been set – at no extra charge and subject to availability.

For apparel printing, no refunds will be given once printing has commenced.

Question 13

CAN YOU DO URGENT ORDERS?

Accepted Answer

If you need your order to be processed urgently, please contact us directly. Urgent print orders are subject to availability.

Question 14

CAN I PURCHASE MY OWN T-SHIRTS TO BE PRINTED?

Accepted Answer

Yes, you can purchase your own T-Shirts to be printed, however we do prefer AS Colour.

Question 15

PICK UPS

Accepted Answer

For signage orders based within Wellington, we have the option of picking up from our home-based location in Lower Hutt. Once your order is complete and ready for pick up, you will receive an email with the address and specific pick-up time.

For hired signage orders, pick up will be available the day before the event. If you are picking up the signage frame, please note that a large vehicle will be needed for transport as the frame is quite large and bulky and cannot be dismantled. It will not fit in a sedan type vehicle. If you are picking up more than one frame, a van of some sort may be required.

If for any reason you do not pick up your order on the agreed day, please let us know to arrange a new time. Items not picked up will not receive a refund.

For apparel and decal orders, you will receive an email once it’s ready with all the pick up details.

Question 16

DROP OFFS

Accepted Answer

For hired signage, drop offs must be the day after the event unless prior arrangements have been made with us. Drop off location is the same as pick up. Please get in contact with us via email or Instagram to arrange a suitable time for drop off.

Failure to drop off the items on the specified day will result in a late fee. Items must also be returned in the same condition that were picked up. Damage to the items or loss of items will incur a replacement fee.

Question 17

DELIVERY OUTSIDE OF WELLINGTON

Accepted Answer

Orders from outside of Wellington will be posted via the NZ Post tracked overnight courier service.

You will receive an email with your tracking details once your order has been picked up. We aim for overnight delivery but occasionally there are courier delays that are out of our control. In order to avoid late arrival of your item(s), please order well before your event.

We have flat rate fees for all of our items:
- $25 for all signage orders
- $10 for decal orders
- $15 for apparel orders

FREQUENTLY ASKED QUESTIONS